FAQ

Welcome to zaiwana.com! We know you may have some questions, and we hope to help you with the following frequently asked questions. If you cannot find the information you need, please feel free to contact us.

1. How do I place an order?

You can find the items you want to buy by browsing our product categories. After selecting the required quantity, click "Add to Cart," and then click "Checkout" on the cart page to complete your order.

2. Can I change my order?

If you need to change your order, please contact customer service as soon as possible. We will do our best to help you make changes before your order ships. Once the order has been processed or shipped, you will not be able to modify it.

3. When will my order ship?

Normally, we will process and ship your order within 1-3 business days after receiving it. You can check the shipping information and estimated delivery time in your order confirmation email.

4. Can I return an item?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the item. For details, please see our return and refund policy.

5. How do I check my order status?

You can check your order status by logging into your account or by viewing the tracking link in the order confirmation email we sent you.

6. What should I do if my item is defective?

If you receive a defective or damaged item, please contact our customer service within 7 days of receipt for assistance with replacement or refund.

7. Can I ship to an international address?

Currently, we only offer domestic shipping (within the United States). Please see our shipping policy for more information.

8. Is my payment information secure?

Yes, we take your security very seriously. We use industry-standard encryption technology to protect your payment information and ensure all transactions are secure.

9. What payment methods can I use?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.

Thank you for choosing zaiwana.com. We look forward to providing you with an excellent shopping experience and high-quality products!